:root{--green-950: #012c18;--green-900: #033c22;--green-800: #075c32;--green-700: #078b37;--green-600: #0a9f42;--green-100: #dcf7e5;--green-50: #f0fbf4;--text: #102018;--muted: #68736d;--line: #dde6e1;--surface: #ffffff;--bg: #f6f8f6;--amber: #f59f00;--blue: #2878d7;--shadow: 0 12px 34px rgba(6, 42, 25, .07);font-family:Aptos,Segoe UI,Avenir Next,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:12px}strong,b{font-weight:600}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh;display:block}.sidebar{width:252px;position:fixed;inset:0 auto 0 0;z-index:30;background:linear-gradient(180deg,var(--green-950),#022514);color:#fff;padding:18px 14px;display:flex;flex-direction:column;gap:16px;overflow:hidden;transition:width .18s ease,padding .18s ease}.sidebar-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.brand{display:flex;align-items:center;gap:10px;font-size:27px;font-weight:650}.brand-mark{width:42px;height:42px;border:2px solid rgba(255,255,255,.75);border-radius:13px;display:grid;place-items:center;color:#72f19a}.sidebar-toggle{flex:0 0 auto;width:34px;height:34px;border:1px solid rgba(255,255,255,.18);background:#ffffff14;color:#fff;border-radius:8px;display:grid;place-items:center}.sidebar-toggle:hover{background:#ffffff24}.sidebar nav{display:grid;gap:3px}.nav-item{color:#ffffffd1;text-decoration:none;display:flex;align-items:center;gap:11px;padding:8px 12px;border-radius:8px;font-weight:500;min-height:38px}.nav-item.active,.nav-item:hover{background:linear-gradient(90deg,#0b9d45,#0f6a36);color:#fff}.workspace{min-width:0;margin-left:252px;transition:margin-left .18s ease}.mobile-nav{display:none}.sidebar-collapsed .sidebar{width:86px;padding:18px 14px}.sidebar-collapsed .sidebar-top{justify-content:center;display:grid;gap:12px}.sidebar-collapsed .brand{justify-content:center}.sidebar-collapsed .brand span:last-child,.sidebar-collapsed .nav-item span,.sidebar-collapsed .account-button span,.sidebar-collapsed .account-button svg{display:none}.sidebar-collapsed .nav-item{justify-content:center;padding:8px}.sidebar-collapsed .workspace{margin-left:86px}.module-toolbar input,.message-input{border:0;outline:0;flex:1;min-width:0;background:transparent}kbd{border:1px solid var(--line);border-radius:6px;padding:2px 6px;color:var(--muted)}.filter-button,.ghost-button,.primary-button,.danger-button{border:1px solid var(--line);background:#fff;border-radius:8px;height:40px;padding:0 14px;display:inline-flex;align-items:center;gap:8px;font-weight:600;color:var(--text)}.primary-button{border-color:var(--green-700);background:var(--green-700);color:#fff}.primary-button:disabled{opacity:.7;cursor:wait}.danger-button{border-color:#efc4c4;background:#fff4f4;color:#9a2727}.danger-button:hover{background:#ffe8e8}.icon-button{position:relative;border:0;background:transparent;width:38px;height:38px;border-radius:8px;display:inline-grid;place-items:center;color:#24382e}.icon-button:hover{background:var(--green-50)}.danger-icon-button{color:#9a2727}.danger-icon-button:hover{background:#ffe8e8}.notification-dot{position:absolute;top:4px;right:3px;background:var(--green-600);color:#fff;border-radius:999px;font-size:10px;padding:1px 5px}.conversation-row img,.contact-heading img,.contact-card img,.contact-item img,.contact-avatar-fallback{width:42px;height:42px;border-radius:999px;object-fit:cover}.contact-avatar-fallback{display:grid;place-items:center;background:var(--green-100);color:var(--green-900);font-weight:800;border:1px solid #c9e9d3}.contact-avatar-fallback.lg{width:66px;height:66px;font-size:20px}.account-menu-wrap{position:relative;margin-top:auto}.account-button{width:100%;min-height:54px;border:1px solid rgba(255,255,255,.18);border-radius:8px;padding:8px;background:#ffffff0f;color:#fff;display:grid;grid-template-columns:38px 1fr 16px;gap:9px;align-items:center;text-align:left}.account-button img,.mobile-account-button img{width:38px;height:38px;border-radius:999px;object-fit:cover}.account-button span{min-width:0;display:grid;gap:2px}.account-button strong{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:13px}.account-button small{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;color:#ffffffad;font-size:11px}.account-menu{position:absolute;left:0;right:0;bottom:calc(100% + 8px);z-index:50;border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:var(--shadow);padding:6px;display:grid;gap:4px;color:var(--text)}.account-menu a,.account-menu button{min-height:38px;border:0;border-radius:7px;background:#fff;color:var(--text);text-align:left;text-decoration:none;padding:0 10px;display:flex;align-items:center;font-weight:650}.account-menu a:hover,.account-menu button:hover{background:var(--green-50);color:var(--green-800)}.mobile-account{display:none}main{padding:24px;min-width:0}.card{background:var(--surface);border:1px solid var(--line);border-radius:8px;box-shadow:var(--shadow);padding:18px}.page-stack{width:min(100%,1680px);margin:0 auto;display:grid;gap:18px}.page-header{display:flex;justify-content:space-between;align-items:center;gap:16px}.page-header-main{min-width:0}.page-header h1{margin:0 0 4px;font-size:25px;line-height:1.15;font-weight:600}.page-header p{margin:0;color:var(--muted)}.page-header-side{margin-left:auto;display:flex;align-items:center;gap:10px}.page-actions{display:flex;gap:10px}.help-wrap{position:relative;flex:0 0 auto}.help-button{width:36px;height:36px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--green-800);display:grid;place-items:center;box-shadow:0 6px 18px #062a190f}.help-button:hover{border-color:#abd9ba;background:var(--green-50)}.help-button.compact{width:34px;height:34px;box-shadow:none}.help-popover{position:absolute;top:calc(100% + 8px);right:0;z-index:90;width:min(320px,calc(100vw - 32px));border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:0 16px 38px #062a1924;padding:13px 14px;color:var(--text)}.help-popover strong{display:block;margin-bottom:5px;font-size:13px}.help-popover p{margin:0;color:var(--muted);line-height:1.5;font-size:12px}.report-filter-bar{display:flex;flex-wrap:wrap;gap:10px;align-items:end;padding:12px;border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:var(--shadow)}.report-filter-bar label{display:grid;gap:6px;color:var(--muted);font-size:12px;font-weight:700}.report-filter-bar select{min-width:190px;height:38px;border:1px solid var(--line);border-radius:8px;background:#fbfdfc;color:var(--text);padding:0 10px;outline:0;font-weight:600}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.stat-card{display:flex;align-items:center;gap:14px;min-height:96px}.stat-icon{color:var(--green-700);width:42px;height:42px;border-radius:10px;background:var(--green-50);display:grid;place-items:center}.stat-card div{display:grid;gap:4px}.stat-card strong{font-size:25px}.stat-card span{color:var(--muted)}.stat-card em{margin-left:auto;color:var(--green-700);font-style:normal;font-weight:700}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(320px,.75fr);gap:16px}.dashboard-grid.lower{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.dashboard-main-chart,.dashboard-side-card{min-height:380px}.card-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:14px}.card-heading h3{margin:0 0 5px}.card-heading p{margin:0;color:var(--muted);line-height:1.45}.dashboard-legend{display:grid;gap:8px;color:var(--muted);font-size:13px}.dashboard-legend span{display:flex;align-items:center;gap:8px}.dashboard-legend i,.queue-dot{width:9px;height:9px;border-radius:999px;display:inline-block}.response-kpi{min-height:94px;border:1px solid #bfe7ca;border-radius:8px;background:var(--green-50);display:grid;align-content:center;gap:4px;padding:16px;margin-bottom:14px}.response-kpi strong{color:var(--green-800);font-size:34px;line-height:1}.response-kpi span{color:#315443;font-weight:650}.response-table{display:grid;gap:9px}.response-table div{border:1px solid var(--line);border-radius:8px;padding:11px 12px;display:grid;grid-template-columns:1fr auto;gap:4px 12px;background:#fbfdfc}.response-table span{color:var(--muted);font-weight:650}.response-table strong{color:var(--green-800)}.response-table small{grid-column:1 / -1;color:var(--muted);line-height:1.35}.css-bar-chart{height:300px;border-left:1px solid #cfd8d2;border-bottom:1px solid #cfd8d2;display:grid;grid-template-columns:repeat(6,1fr);align-items:end;gap:26px;padding:26px 28px 0;background:repeating-linear-gradient(to top,transparent 0,transparent 58px,#eef2ef 59px)}.css-bar-item{height:100%;display:grid;grid-template-rows:24px 1fr 28px;justify-items:center;align-items:end;gap:6px;color:var(--muted)}.css-bar-item i{width:min(54px,70%);display:block;border-radius:7px 7px 0 0;background:linear-gradient(180deg,#18ad55,#078b37);box-shadow:0 10px 18px #078b3729}.css-bar-item span{font-size:12px;color:var(--green-800);font-weight:600}.css-bar-item small{color:var(--muted)}.css-donut{width:190px;height:190px;border-radius:50%;margin:12px auto 20px;display:grid;place-items:center;background:conic-gradient(#07913b 0,#07913b 62%,#f59f00 62%,#f59f00 86%,#2878d7 86%,#2878d7);position:relative}.css-donut:after{content:"";position:absolute;top:48px;right:48px;bottom:48px;left:48px;border-radius:50%;background:#fff;box-shadow:inset 0 0 0 1px #eef2ef}.css-donut span{position:relative;z-index:1;font-size:28px;font-weight:650;color:var(--green-900)}.dashboard-list{display:grid;gap:8px}.dashboard-row{display:grid;grid-template-columns:10px 1fr auto;align-items:center;gap:12px;padding:12px 0;border-bottom:1px solid #eef2ef}.dashboard-row:last-child{border-bottom:0}.dashboard-row div{display:grid;gap:3px}.dashboard-row small{color:var(--muted)}.dashboard-row b{color:var(--green-800);font-weight:600}.big-number{font-size:34px;font-weight:650;color:var(--green-800);margin:16px 0 18px}.dashboard-metrics{display:grid;gap:10px}.dashboard-metrics span{display:flex;justify-content:space-between;gap:12px;padding:11px 0;border-top:1px solid #eef2ef;color:var(--muted)}.dashboard-metrics strong{color:var(--text)}.conversation-layout{position:fixed;top:24px;right:24px;bottom:24px;left:276px;width:auto;height:auto;max-height:none;margin:0;display:grid;grid-template-columns:minmax(300px,340px) minmax(0,1fr);border:1px solid #d7ddd9;border-radius:8px;overflow:hidden;background:#fff;box-shadow:var(--shadow)}.sidebar-collapsed .conversation-layout{left:110px}.conversation-layout.details-open{grid-template-columns:minmax(280px,320px) minmax(0,1fr) minmax(280px,306px)}.conversation-list-panel,.contact-panel{background:#f7f8f7;border-right:1px solid #d9dfdc;min-width:0}.contact-panel{border-right:0;border-left:1px solid var(--line);padding:16px;overflow:auto}.list-title{padding:18px;display:flex;justify-content:space-between;align-items:center}.list-title div{display:grid;gap:3px}.list-title span,.conversation-row span,.conversation-row small{color:var(--muted);font-size:13px}.list-title-actions{display:flex!important;align-items:center;gap:4px}.conversation-help{right:-42px}.list-search{margin:0 16px 12px;border:1px solid transparent;border-radius:8px;padding:10px 12px;color:var(--muted);background:#eef2f0;display:flex;align-items:center;gap:8px}.segmented{display:flex;gap:6px;padding:0 16px 12px}.segmented button{border:0;background:#eef3f0;color:var(--muted);border-radius:999px;padding:7px 10px;font-size:12px;font-weight:700}.segmented .selected{color:var(--green-800);background:var(--green-100)}.conversation-status-tabs{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:0 16px 12px}.conversation-status-tabs button{min-width:0;height:38px;border:1px solid #dfe7e2;border-radius:8px;background:#fff;color:var(--muted);display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 10px;font-weight:800}.conversation-status-tabs button.selected{border-color:#9dd6af;background:var(--green-50);color:var(--green-800)}.conversation-status-tabs b{min-width:24px;height:22px;border-radius:999px;background:#edf3ef;color:var(--text);display:inline-flex;align-items:center;justify-content:center;font-size:12px}.conversation-status-tabs button.selected b{background:#fff;color:var(--green-800)}.queue-filter-bar{display:flex;gap:8px;padding:0 16px 12px;overflow-x:auto;scrollbar-width:none}.queue-filter-bar::-webkit-scrollbar{display:none}.queue-filter-bar button{flex:0 0 auto;border:1px solid #dfe7e2;background:#fff;color:#435149;border-radius:8px;min-height:34px;padding:0 10px;display:inline-flex;align-items:center;gap:8px;font-size:12px;font-weight:700}.queue-filter-bar button b{min-width:20px;height:20px;padding:0 6px;display:inline-grid;place-items:center;border-radius:999px;background:#edf3ef;color:var(--muted);font-size:11px}.queue-filter-bar button.selected{color:var(--green-800);border-color:#a9dcb8;background:var(--green-50)}.queue-filter-bar button.selected b{color:#fff;background:var(--green-600)}.conversation-filter-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:0 16px 12px;align-items:end}.conversation-filter-row label{min-width:0;display:grid;gap:4px;color:var(--muted);font-size:11px;font-weight:800}.conversation-filter-row select{width:100%;min-width:0;height:34px;border:1px solid #dfe7e2;border-radius:8px;background:#fff;color:var(--text);padding:0 9px;font-weight:700}.conversation-list{overflow:auto;height:calc(100% - 224px)}.conversation-empty-list{margin:12px 16px;min-height:120px;border:1px dashed #cfd8d2;border-radius:8px;display:grid;place-items:center;color:var(--muted);background:#fff;font-weight:650;text-align:center;padding:20px}.conversation-row{width:100%;position:relative;border:0;border-top:1px solid #e6ebe8;background:#fff;padding:13px 44px 13px 16px;display:grid;grid-template-columns:48px 1fr;gap:12px;text-align:left}.conversation-row.active,.conversation-row:hover{background:#e2f4e8}.conversation-row div{min-width:0;display:grid;gap:3px}.conversation-row strong{font-weight:600}.conversation-row span{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-row .queue-badge{width:fit-content;max-width:100%;min-height:22px;border:1px solid color-mix(in srgb,var(--queue-color, #078b37) 35%,#dfe8e2);border-radius:999px;background:color-mix(in srgb,var(--queue-color, #078b37) 12%,#fff);color:#26352c;padding:0 8px 0 6px;display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:850;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-row .queue-badge i{width:8px;height:8px;border-radius:999px;background:var(--queue-color, #078b37);flex:0 0 auto}.conversation-row time{position:absolute;top:14px;right:14px;font-size:12px;color:var(--muted)}.conversation-row em{position:absolute;right:16px;bottom:14px;width:20px;height:20px;display:grid;place-items:center;background:var(--green-600);color:#fff;border-radius:999px;font-size:12px;font-style:normal}.conversation-tags{display:flex!important;gap:4px;flex-wrap:wrap;white-space:normal!important;overflow:visible!important}.conversation-tags i{width:fit-content;max-width:100%;font-style:normal;font-size:11px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.tag-label{border:1px solid transparent;border-radius:999px;padding:3px 8px;font-weight:800}.tag-label.green{background:#dff8e7;border-color:#b8e7c6;color:#0b6b32}.tag-label.blue{background:#e1f0ff;border-color:#b9dafc;color:#1d5f9f}.tag-label.yellow{background:#fff4cf;border-color:#f2d786;color:#80610a}.tag-label.red{background:#ffe3e0;border-color:#f4bbb5;color:#9a2727}.tag-label.purple{background:#efe7ff;border-color:#d7c2ff;color:#6542a3}.tag-label.teal{background:#dff7f2;border-color:#b7e7dc;color:#087264}.service-chip{width:fit-content;max-width:100%;min-height:24px;display:inline-flex!important;align-items:center;gap:5px;border-radius:999px;padding:4px 8px;font-size:12px!important;font-weight:700;line-height:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.service-chip.ai{color:var(--green-800);background:#dff8e7;border:1px solid #b8e7c6}.service-chip.human{color:#435047;background:#eef2ef;border:1px solid #dde5e0}.service-chip svg{flex:0 0 auto}.chat-panel{position:relative;min-width:0;min-height:0;height:100%;overflow:hidden;background:#efeae2}.empty-chat-panel{display:grid;place-items:center}.empty-chat-state{max-width:360px;display:grid;justify-items:center;gap:10px;color:var(--muted);text-align:center;padding:24px}.empty-chat-state svg{color:var(--green-700)}.empty-chat-state strong{color:var(--text);font-size:18px}.chat-header{position:absolute;z-index:3;inset:0 0 auto 0;height:112px;background:#f0f2f1;border-bottom:1px solid #d9dfdc;padding:10px 16px;display:flex;flex-direction:column;justify-content:center;align-items:stretch;gap:8px;min-width:0}.contact-heading{border:0;background:transparent;padding:0;min-width:0;width:100%;display:flex;align-items:center;gap:12px;text-align:left;color:var(--text);cursor:pointer;border-radius:8px;overflow:hidden}.contact-heading:hover{background:#078b370f}.contact-heading div{min-width:0;display:grid;gap:2px}.contact-heading span{color:var(--muted);font-size:13px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.contact-heading strong{font-weight:600;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.contact-heading .service-chip.ai{color:var(--green-800)}.contact-heading .service-chip.human{color:#435047}.chat-actions{flex:0 0 auto;display:flex;justify-content:flex-end;align-items:center;gap:8px;min-width:0}.takeover-button{height:38px;border:1px solid var(--green-700);border-radius:999px;background:var(--green-700);color:#fff;display:inline-flex;align-items:center;gap:7px;padding:0 13px;font-weight:800;white-space:nowrap}.takeover-button.active{border-color:#cfd8d2;background:#fff;color:var(--green-800)}.takeover-button:disabled{cursor:default;opacity:.9}.close-conversation-button{height:38px;border:1px solid #cfd8d2;border-radius:999px;background:#fff;color:var(--text);display:inline-flex;align-items:center;gap:7px;padding:0 13px;font-weight:800;white-space:nowrap}.close-conversation-button:disabled{color:var(--muted);cursor:default;opacity:.82}.transfer-menu-wrap{position:relative}.transfer-button{height:38px;border:1px solid #cfd8d2;border-radius:999px;background:#fff;color:var(--green-800);display:inline-flex;align-items:center;gap:7px;padding:0 13px;font-weight:800;white-space:nowrap}.transfer-button:disabled{opacity:.55;cursor:not-allowed}.transfer-menu{position:absolute;top:calc(100% + 8px);right:0;width:260px;z-index:30;border:1px solid #dfe7e2;border-radius:10px;background:#fff;box-shadow:0 18px 38px #071f1229;padding:8px;display:grid;gap:4px}.transfer-menu>strong{padding:6px 8px 8px;color:var(--text);font-size:12px}.transfer-menu button{border:0;border-radius:8px;background:transparent;color:var(--text);padding:10px;display:grid;grid-template-columns:1fr auto;align-items:center;gap:8px;text-align:left;font-weight:750}.transfer-menu button:hover{background:var(--green-50);color:var(--green-800)}.transfer-menu small{color:var(--muted);font-weight:650}.transfer-menu-empty{padding:10px;color:var(--muted);font-weight:650}.chat-body{position:absolute;top:112px;right:0;bottom:74px;left:0;min-height:0;padding:20px 7.4%;overflow:auto;background-color:#efeae2;background-image:radial-gradient(rgba(95,80,62,.08) 1px,transparent 1px);background-size:22px 22px}.day-pill,.encryption-note{width:fit-content;margin:0 auto 12px;border-radius:7px;background:#e5eef1;color:#66716d;padding:5px 10px;font-size:12px;box-shadow:0 1px 1px #0000000a}.encryption-note{background:#fff3c5;color:#80610a;max-width:520px;text-align:center}.message{max-width:min(62%,620px);width:fit-content;margin:5px 0;padding:7px 8px 5px 9px;border-radius:7px;background:#fff;box-shadow:0 1px .5px #0b141a21;font-size:14.5px}.message.outbound{margin-left:auto;background:#d9fdd3}.message-signature{display:block;margin:0 0 4px;color:#1f3328;font-size:13px;font-weight:800}.message p{margin:0 0 5px;line-height:1.45}.message span{display:flex;justify-content:flex-end;gap:4px;color:#718077;font-size:11px}.message-status{display:inline-flex;align-items:center;gap:2px;font-style:normal;font-weight:700;color:#718077}.message-status.read{color:#2878d7}.message-status.failed{color:#b42318}.message-status.pending{color:#9a6b05}.composer{position:absolute;z-index:80;left:0;right:0;bottom:0;min-height:74px;min-width:0;display:flex;align-items:flex-end;gap:8px;padding:10px 14px;background:#f0f2f1;border-top:1px solid #d9dfdc;border-radius:0 0 8px;box-shadow:0 -8px 18px #0b141a0f}.composer-closed{opacity:.82}.composer-closed textarea{cursor:not-allowed}.record-button{min-width:44px;height:44px;border:0;border-radius:999px;background:#fff;color:var(--green-800);display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:0 12px;font-weight:800;white-space:nowrap}.record-button.recording{background:#ffe3e0;color:#9a2727}.record-button:disabled{opacity:.6;cursor:not-allowed}.sidebar-collapsed .composer{left:0}.conversation-layout.details-open .composer{right:0}.message-compose-field{flex:1 1 auto;min-width:240px;min-height:46px;max-height:124px;border:1px solid #b8c5be;border-radius:22px;background:#fff;display:flex;align-items:flex-start;gap:10px;padding:11px 16px;box-shadow:0 1px 3px #0b141a14}.message-compose-field:focus-within{border-color:var(--green-700);box-shadow:0 0 0 3px #0080371f}.message-compose-field>span{color:var(--green-800);font-size:12px;font-weight:800;white-space:nowrap}.message-input{display:block;width:100%;height:auto;min-height:40px;max-height:98px;border:0;border-radius:0;padding:0;background:transparent;color:var(--text);line-height:1.45;resize:none;overflow:auto}.message-input::placeholder{color:#8b9690}.signature-toggle{height:42px;border:1px solid #d8dfdb;border-radius:999px;background:#fff;padding:0 12px;display:inline-flex;align-items:center;gap:7px;color:#435047;font-size:13px;font-weight:700;white-space:nowrap}.signature-toggle input{width:15px;height:15px;accent-color:var(--green-700);padding:0;flex:0 0 auto}.send-button{border:0;width:44px;height:44px;border-radius:999px;background:var(--green-700);color:#fff;display:grid;place-items:center}.contact-card{display:grid;justify-items:center;gap:7px;padding:14px}.contact-card img{width:66px;height:66px}.contact-card span,.side-section dd{color:var(--muted)}.side-section{border:1px solid var(--line);border-radius:8px;padding:14px;margin-top:12px;background:#fff}.side-section h3,.card h3{margin:0 0 14px;font-size:16px}.side-section-title{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.side-section-title h3{margin:0}.ghost-button.compact{min-height:32px;padding:0 10px}dl{display:grid;grid-template-columns:82px 1fr;gap:10px;margin:0;font-size:14px}dt{color:var(--muted)}dd{margin:0;font-weight:600}.contact-detail-form{display:grid;gap:9px}.contact-detail-form label{min-width:0;display:grid;gap:5px;color:var(--muted);font-size:12px;font-weight:800}.contact-detail-form input{min-width:0;height:36px;border:1px solid var(--line);border-radius:8px;padding:0 10px;background:#fbfdfc;color:var(--text);font-weight:700;outline:0}.contact-detail-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:2px}.quick-action{width:100%;min-height:42px;border:1px solid var(--line);border-radius:8px;background:#fff;display:flex;align-items:center;gap:10px;padding:0 12px;margin-top:8px;font-weight:600;color:var(--text)}.quick-action.primary{border-color:#91d9a8;color:var(--green-800);background:var(--green-50)}.quick-action.danger{border-color:#efc4c4;color:#9a2727;background:#fff8f8}.sla-box{display:flex;gap:8px;color:var(--green-800);font-weight:700}.editable-tags{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:10px}.editable-tags small{color:var(--muted);font-weight:700}.tag-create-row{display:grid;grid-template-columns:minmax(120px,.85fr) minmax(0,1fr) auto;gap:8px}.tag-create-row input,.tag-create-row select{min-width:0;height:38px;border:1px solid var(--line);border-radius:8px;padding:0 10px;outline:0;background:#fbfdfc;font-weight:700;color:var(--text)}.badge{border-radius:999px;padding:4px 9px;font-size:12px;font-weight:650;width:fit-content}.badge-green{color:var(--green-800);background:var(--green-100)}.badge-blue{color:#145ab0;background:#e5f0ff}.badge-amber{color:#93620a;background:#fff3d2}.badge-gray{color:#5c6962;background:#eef2ef}.table{display:grid}.table-head,.table-row{display:grid;grid-template-columns:2fr 1fr 1fr 1fr 1fr 32px;gap:16px;align-items:center;padding:14px;border-bottom:1px solid var(--line)}.table-head{color:var(--muted);font-size:13px;font-weight:700}.table-row:last-child{border-bottom:0}.queue-admin-toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px}.queue-admin-summary{display:flex;flex-wrap:wrap;gap:8px}.queue-admin-summary span{min-height:38px;border:1px solid var(--line);border-radius:999px;background:#fff;padding:0 13px;display:inline-flex;align-items:center;gap:5px;color:var(--muted);font-weight:700}.queue-admin-summary strong{color:var(--text)}.queue-admin-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;align-items:start}.queue-admin-card{display:grid;gap:16px}.queue-admin-card header{display:grid;grid-template-columns:42px 1fr;gap:12px;align-items:start}.queue-admin-card h2{margin:0 0 4px;font-size:18px;letter-spacing:0}.queue-admin-card p{margin:0;color:var(--muted);line-height:1.45}.queue-admin-meta{display:flex;flex-wrap:wrap;gap:8px}.queue-admin-meta span{min-height:32px;border:1px solid #dfe8e2;border-radius:999px;padding:0 10px;display:inline-flex;align-items:center;gap:6px;color:#526158;background:#fbfdfc;font-weight:700}.queue-admin-meta .queue-default-chip{border-color:#b8e4c8;background:#edfff4;color:#087b35}.queue-user-picker{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.queue-user-picker label{min-width:0;border:1px solid var(--line);border-radius:8px;padding:9px;display:grid;grid-template-columns:18px 34px 1fr;gap:8px;align-items:center;background:#fff;cursor:pointer}.queue-user-picker label.selected{border-color:#a9dcb8;background:var(--green-50)}.queue-user-picker input{accent-color:var(--green-700)}.queue-user-picker img{width:34px;height:34px;border-radius:999px;object-fit:cover}.queue-user-picker span{min-width:0;display:grid;gap:2px}.queue-user-picker strong,.queue-user-picker small{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.queue-user-picker small{color:var(--muted)}.queue-team-preview{display:flex;align-items:center;justify-content:space-between;gap:12px}.queue-team-preview small{color:var(--muted);font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.queue-admin-actions{display:flex;justify-content:flex-end;gap:8px}.queue-default-action.is-active{border-color:#b8e4c8;color:#087b35;background:#edfff4}.queue-modal{width:min(720px,100%)}.green{color:var(--green-700)}.orange{color:#f08c00}.three-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.two-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.agent-row,.rule-row,.settings-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #eef2ef}.rule-row{justify-content:flex-start;background:#f5faf7;padding:12px;border-radius:8px;border:0;margin-bottom:8px;color:var(--green-800);font-weight:700}.settings-section{display:grid;gap:14px}.settings-section-heading{display:flex;align-items:center;justify-content:space-between;gap:14px}.settings-section-heading h3{margin:0 0 4px;font-size:16px}.settings-section-heading p{margin:0;color:var(--muted)}.settings-overview-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.settings-overview-card{min-height:104px;display:grid;align-content:center;gap:6px}.settings-overview-card svg{color:var(--green-700)}.settings-overview-card strong{color:var(--text);font-size:20px;line-height:1.15}.settings-overview-card span{color:var(--muted);font-weight:650}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;align-items:start}.settings-grid.single{grid-template-columns:minmax(0,720px)}.settings-tabs{display:flex;gap:8px;border-bottom:1px solid var(--line);overflow-x:auto}.settings-tabs button{min-height:42px;border:0;border-bottom:3px solid transparent;background:transparent;color:#526158;padding:0 12px;display:inline-flex;align-items:center;gap:7px;font-weight:800}.settings-tabs button.selected{color:var(--green-800);border-bottom-color:var(--green-700)}.settings-panel{display:grid;gap:14px}.settings-panel-title{display:grid;grid-template-columns:34px 1fr;gap:10px;align-items:start}.settings-panel-title svg{width:34px;height:34px;padding:8px;border-radius:8px;color:var(--green-800);background:var(--green-50)}.settings-panel-title h3{margin:0 0 3px;font-size:16px}.settings-panel-title p{margin:0;color:var(--muted);line-height:1.45}.settings-panel label{display:grid;gap:7px;color:#40534a;font-weight:800}.settings-panel input:not([type=checkbox]){width:100%;height:40px;min-width:0;border:1px solid var(--line);border-radius:8px;padding:0 11px;color:var(--text);background:#fbfdfc;outline:0}.settings-panel input:not([type=checkbox]):focus{border-color:var(--green-700);box-shadow:0 0 0 3px #0a9f421f}.settings-toggle{grid-template-columns:18px 1fr;align-items:start;gap:10px!important;padding:10px;border:1px solid var(--line);border-radius:8px;background:#fbfdfc;color:var(--text)!important;font-weight:650!important;line-height:1.4}.settings-toggle input{width:16px;height:16px;margin:1px 0 0;accent-color:var(--green-700)}.settings-saved{width:fit-content;border:1px solid #bfe7ca;border-radius:999px;background:var(--green-50);color:var(--green-800);padding:9px 13px;font-weight:800}.settings-submit{width:fit-content}.profile-photo-row{display:flex;align-items:center;gap:14px}.profile-photo-row img{width:76px;height:76px;border-radius:999px;object-fit:cover;border:1px solid var(--line);background:#f3f6f4}.profile-photo-row input[type=file]{display:none}.admin-card{display:grid;gap:14px;align-content:start}.admin-create-row{display:grid;grid-template-columns:minmax(0,1fr) 130px auto;gap:8px;padding:10px;border:1px solid var(--line);border-radius:8px;background:#fbfdfc}.admin-create-row.departments{grid-template-columns:minmax(0,1fr) minmax(0,1.2fr) 130px auto}.admin-create-row.users{grid-template-columns:minmax(0,1fr) minmax(0,1fr) minmax(130px,.7fr) 120px minmax(150px,.8fr) auto}.admin-create-row.contacts{grid-template-columns:minmax(0,1fr) 170px minmax(0,1fr) minmax(0,.8fr) auto;margin-bottom:14px}.admin-create-row.opportunities{grid-template-columns:minmax(0,1.2fr) 120px minmax(170px,.75fr) minmax(140px,.55fr) auto}.admin-create-row.agents{grid-template-columns:minmax(0,1fr) minmax(180px,.7fr) minmax(180px,.7fr) auto}.admin-create-row.flows{grid-template-columns:minmax(0,1fr) auto auto;align-items:center}.admin-create-row input,.admin-create-row select{min-width:0;height:38px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--text);padding:0 10px;outline:0}.admin-list{display:grid;gap:8px}.admin-list-row{display:grid;grid-template-columns:10px minmax(150px,1fr) minmax(180px,1.2fr) 110px auto auto;gap:10px;align-items:center;border:1px solid var(--line);border-radius:8px;padding:10px;background:#fff}.admin-list-row.user{grid-template-columns:38px minmax(180px,1fr) 128px minmax(150px,.8fr) auto auto}.admin-list-row img{width:38px;height:38px;border-radius:999px;object-fit:cover}.admin-list-row div{min-width:0;display:grid;gap:3px}.admin-list-row small{color:var(--muted);display:inline-flex;align-items:center;gap:5px;min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.user-list-field{color:#40534a;font-weight:750;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.admin-list-row input,.admin-list-row select{min-width:0;height:34px;border:1px solid var(--line);border-radius:8px;background:#fbfdfc;color:var(--text);padding:0 9px;outline:0;font-weight:600}.admin-list-row .ghost-button{height:34px;padding:0 10px}.department-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px}.department-search{flex:1;min-width:240px;height:42px;border:1px solid var(--line);border-radius:8px;background:#fff;display:flex;align-items:center;gap:9px;padding:0 12px;color:var(--muted)}.department-search input{width:100%;min-width:0;border:0;outline:0;background:transparent;color:var(--text)}.department-filter-chips{display:flex;gap:8px;overflow-x:auto;scrollbar-width:none}.department-filter-chips::-webkit-scrollbar{display:none}.department-filter-chips button{flex:0 0 auto;min-height:38px;border:1px solid var(--line);border-radius:999px;background:#fff;color:#4d5c53;padding:0 13px;font-weight:750}.department-filter-chips button.selected{border-color:#afe0bf;background:var(--green-50);color:var(--green-800)}.department-summary-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.department-summary-grid div{border:1px solid var(--line);border-radius:8px;background:#fff;padding:14px;display:grid;gap:4px}.department-summary-grid strong{color:var(--green-800);font-size:24px;line-height:1}.department-summary-grid span{color:var(--muted);font-weight:650}.department-card-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(285px,1fr));gap:12px}.department-card{min-width:0;border:1px solid var(--line);border-radius:8px;background:#fff;padding:13px;display:grid;gap:11px;box-shadow:0 1px 2px #061c0e0a}.department-card header{display:grid;grid-template-columns:10px 1fr;gap:10px;align-items:start}.department-icon{width:10px;height:44px;border-radius:999px;box-shadow:inset 0 0 0 1px #00000014}.department-card header div{min-width:0;display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.department-card h2{margin:0;font-size:16px;line-height:1.2;font-weight:750;color:var(--text)}.department-card p{margin:0;color:var(--muted);line-height:1.45;min-height:20px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.department-card input{width:100%;min-width:0;height:38px;border:1px solid var(--line);border-radius:8px;background:#fbfdfc;color:var(--text);padding:0 10px;outline:0;font-weight:650}.department-edit-fields{display:grid;grid-template-columns:minmax(0,1fr) 120px;gap:10px}.department-edit-fields label{display:grid;gap:6px;color:#526158;font-size:12px;font-weight:800}.department-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.department-metrics span{min-width:0;border:1px solid #edf2ef;border-radius:8px;background:#fbfdfc;padding:8px;display:flex;align-items:center;gap:6px;color:var(--green-800)}.department-metrics strong{color:var(--text);font-size:15px;line-height:1}.department-metrics small{color:var(--muted);font-weight:700;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.department-card-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-top:2px}.department-team{min-width:0;display:flex;align-items:center;gap:9px;color:var(--muted);font-weight:700}.avatar-group{display:flex;align-items:center;min-width:0}.avatar-group img,.avatar-group span,.avatar-group em{width:28px;height:28px;border:2px solid white;border-radius:999px;object-fit:cover;margin-left:-8px;background:#edf5ef;box-shadow:0 1px 2px #061c0e1a}.avatar-group img:first-child,.avatar-group span:first-child,.avatar-group em:first-child{margin-left:0}.avatar-group span,.avatar-group em{display:grid;place-items:center;color:var(--green-800);font-style:normal;font-size:11px;font-weight:800}.department-card-footer div{display:flex;justify-content:flex-end;gap:8px}.department-card-footer .ghost-button,.department-card-footer .primary-button{height:34px;padding:0 11px}.modal-backdrop{position:fixed;z-index:120;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#05140c75;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.modal-card{width:min(520px,100%);max-height:min(720px,calc(100vh - 48px));overflow:auto;border:1px solid #d9e2dd;border-radius:10px;background:#fff;box-shadow:0 22px 70px #061c0e3d}.modal-header{display:flex;justify-content:space-between;gap:18px;padding:22px 22px 16px;border-bottom:1px solid var(--line)}.modal-header div{display:grid;gap:5px}.modal-header h2{margin:0;font-size:22px;line-height:1.2}.modal-header p{margin:0;color:var(--muted);line-height:1.45}.modal-form{display:grid;gap:14px;padding:20px 22px 22px}.modal-form label{display:grid;gap:7px;color:#40534a;font-weight:800}.modal-form label small{color:#607368;font-weight:650;line-height:1.35}.modal-form input,.modal-form select{width:100%;height:42px;min-width:0;border:1px solid var(--line);border-radius:8px;padding:0 12px;color:var(--text);background:#fbfdfc;outline:0}.modal-form textarea{width:100%;min-height:96px;resize:vertical;border:1px solid var(--line);border-radius:8px;padding:11px 12px;color:var(--text);background:#fbfdfc;outline:0;font:inherit;line-height:1.5}.modal-form input:focus,.modal-form select:focus,.modal-form textarea:focus{border-color:var(--green-700);box-shadow:0 0 0 3px #0a9f421f}.modal-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.modal-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:4px}.metric-list{display:grid;gap:14px}.metric-list span{display:flex;justify-content:space-between}.backoffice-card{overflow:hidden}.backoffice-list{display:grid;gap:8px}.backoffice-client-row{display:grid;grid-template-columns:minmax(260px,1.7fr) repeat(4,minmax(92px,.7fr)) auto auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:8px;padding:12px;background:#fbfdfc}.backoffice-client-row.blocked{background:#fff8f1;border-color:#efd8b5}.backoffice-client-main{min-width:0;display:flex;align-items:center;gap:11px}.client-avatar{width:38px;height:38px;border-radius:10px;color:var(--green-800);background:var(--green-50);display:grid;place-items:center;flex:0 0 auto}.backoffice-client-main div{min-width:0;display:grid;gap:3px}.backoffice-client-main strong,.backoffice-client-main small{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.backoffice-client-row>span:not(.badge){display:grid;gap:3px}.backoffice-client-row b{color:var(--text);font-size:15px}.backoffice-client-row small{color:var(--muted)}.ai-command-grid{display:grid;grid-template-columns:repeat(3,minmax(180px,1fr));gap:16px;align-items:stretch}.agent-card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.agent-empty-state{min-height:230px;display:grid;place-items:center;text-align:center;gap:10px;grid-column:1 / -1;color:var(--muted)}.agent-empty-state strong{color:var(--text);font-size:18px}.agent-empty-state span{max-width:54ch;line-height:1.5}.agent-card{border:1px solid var(--line);border-radius:8px;padding:16px;background:#fff;color:var(--text);text-align:left;display:grid;gap:12px;min-height:196px;transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease}.agent-card:hover,.agent-card.selected{border-color:#a9dcb8;box-shadow:0 8px 22px #07461e14;transform:translateY(-1px)}.agent-card-top{display:flex;justify-content:space-between;align-items:center}.agent-card-top>span{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;color:var(--green-700);background:var(--green-50)}.agent-card strong{font-size:16px}.agent-card p{margin:0;color:var(--muted);line-height:1.45;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.agent-card-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:auto}.agent-card-meta small{border:1px solid #dfe8e2;border-radius:999px;padding:5px 8px;color:#526158;background:#fbfdfc;font-weight:700}.agent-builder-grid{display:grid;grid-template-columns:minmax(360px,1.1fr) minmax(280px,.85fr) minmax(280px,.85fr);gap:16px;align-items:start}.agent-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,360px);gap:16px;align-items:start}.agent-detail-hero{grid-column:1 / -1;display:grid;gap:16px}.agent-detail-main{display:grid;gap:16px;min-width:0}.agent-detail-side{display:grid;gap:16px;position:sticky;top:18px;min-width:0}.agent-detail-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.agent-detail-summary div{min-width:0;border:1px solid #dfe8e2;border-radius:8px;background:#fbfdfc;padding:12px;display:grid;gap:6px;align-content:start}.agent-detail-summary svg,.agent-section-card header svg,.agent-side-card h3 svg{color:var(--green-700)}.agent-detail-summary span{color:var(--muted);font-size:12px;font-weight:800}.agent-detail-summary strong{min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:15px}.agent-section-card,.agent-side-card{display:grid;gap:14px;align-content:start;min-width:0}.agent-section-card header{display:grid;grid-template-columns:34px 1fr;gap:10px;align-items:start}.agent-section-card header>svg,.agent-section-card header>:first-child{width:34px;height:34px;border-radius:8px;background:var(--green-50);display:grid;place-items:center;color:var(--green-700)}.agent-section-card h3,.agent-side-card h3{margin:0;display:flex;align-items:center;gap:8px}.agent-section-card header p{margin:3px 0 0;color:var(--muted);line-height:1.4}.agent-scroll-box{max-height:220px;overflow:auto;border:1px solid #dfe8e2;border-radius:8px;background:#fbfdfc;padding:13px;color:var(--text);line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}.agent-source-list,.agent-rule-list{max-height:360px;overflow:auto;display:grid;gap:10px;padding-right:2px}.agent-knowledge-panel,.agent-handoff-panel{display:grid;gap:12px;align-content:start}.agent-knowledge-panel h3,.agent-handoff-panel h3{display:flex;align-items:center;gap:8px;margin:0}.knowledge-source-row{display:grid;grid-template-columns:32px 1fr;gap:10px;padding:12px 0;border-top:1px solid #edf2ef}.knowledge-source-row>span{width:32px;height:32px;border-radius:8px;display:grid;place-items:center;color:var(--green-700);background:var(--green-50)}.knowledge-source-row div{display:grid;gap:3px;min-width:0}.knowledge-source-row small,.muted-copy{color:var(--muted);line-height:1.45;overflow-wrap:anywhere}.handoff-rule-row{display:grid;grid-template-columns:18px 1fr auto;gap:9px;align-items:center;padding:11px 0;border-top:1px solid #edf2ef}.handoff-rule-row svg{color:var(--green-700)}.handoff-rule-row strong{color:var(--green-800);font-size:12px}.ai-wizard-modal{width:min(1040px,100%)}.wizard-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;padding:16px 22px 0}.wizard-steps span{height:34px;border-radius:999px;background:#eef3f0;color:var(--muted);display:grid;place-items:center;font-weight:800}.wizard-steps span.active{background:var(--green-100);color:var(--green-800)}.ai-wizard-form{gap:16px}.agent-visual-flow{margin:12px 22px 0;display:grid;grid-template-columns:1fr 20px 1fr 20px 1fr 20px 1fr;align-items:center;gap:8px}.agent-visual-flow span{min-height:42px;border:1px solid #dfe8e2;border-radius:8px;background:#fff;color:#526158;display:grid;place-items:center;text-align:center;padding:0 10px;font-weight:800}.agent-visual-flow span.active{border-color:#a9dcb8;background:var(--green-50);color:var(--green-800)}.agent-visual-flow svg{color:var(--muted)}.mode-choice-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.mode-choice-grid button{min-height:96px;border:1px solid #dfe8e2;border-radius:10px;background:#fff;color:var(--text);padding:12px;display:grid;align-content:start;gap:6px;text-align:left}.mode-choice-grid button.selected{border-color:#91d9a8;background:var(--green-50);box-shadow:0 0 0 3px #0a9f4214}.mode-choice-grid strong{color:var(--green-900)}.mode-choice-grid span{color:var(--muted);font-size:12px;line-height:1.35;font-weight:700}.agent-operating-queue{border:1px solid #dfe8e2;border-radius:10px;background:#fbfdfc;padding:12px;display:grid;gap:12px}.agent-operating-queue>div:first-child{display:grid;gap:4px}.agent-operating-queue strong{color:var(--green-900)}.agent-operating-queue span{color:var(--muted);font-size:12px;line-height:1.35;font-weight:700}.queue-choice-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.queue-choice-grid button{min-height:88px;border:1px solid #dfe8e2;border-radius:10px;background:#fff;color:var(--text);padding:12px;display:grid;align-content:start;gap:6px;text-align:left}.queue-choice-grid button.selected{border-color:#91d9a8;background:var(--green-50);box-shadow:0 0 0 3px #0a9f4214}.queue-choice-grid i{width:20px;height:20px;border-radius:999px;display:block}.queue-choice-grid strong{color:var(--text)}.queue-choice-grid span{color:var(--muted);font-size:12px;font-weight:700}.handoff-visual-board{border:1px solid #dfe8e2;border-radius:10px;background:#fbfdfc;padding:12px;display:grid;grid-template-columns:1fr 20px 1fr 20px 1fr;gap:8px;align-items:center}.handoff-visual-board div{min-height:70px;border:1px solid #e5eee8;border-radius:8px;background:#fff;padding:10px;display:grid;align-content:center;gap:4px}.handoff-visual-board strong{color:var(--green-900)}.handoff-visual-board span{color:var(--muted);font-size:12px;font-weight:700;line-height:1.35}.handoff-visual-board svg{color:var(--green-700)}.agent-flow-preview{border:1px solid #dfe8e2;border-radius:10px;background:#fbfdfc;padding:12px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;align-items:center;color:var(--green-800);font-weight:800}.agent-flow-preview span{min-height:38px;border:1px solid #bfe7ca;border-radius:8px;background:var(--green-50);display:grid;place-items:center;text-align:center;padding:6px;font-size:12px}.agent-flow-preview svg{display:none}.handoff-create-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.handoff-create-row input{min-width:0;height:40px;border:1px solid #d8e2dc;border-radius:8px;padding:0 12px;color:var(--text)}.handoff-trigger-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.handoff-trigger-grid button{min-height:54px;border:1px solid #dfe8e2;border-radius:8px;background:#fff;color:#40534a;text-align:left;padding:10px 12px;display:flex;align-items:center;gap:8px;font-weight:800}.handoff-trigger-grid button.selected{border-color:#a9dcb8;background:var(--green-50);color:var(--green-800)}.handoff-rule-editor{display:grid;gap:10px}.handoff-config-row{min-height:58px;border:1px solid #dfe8e2;border-radius:10px;background:#fff;padding:10px;display:grid;grid-template-columns:1fr minmax(180px,240px);gap:10px;align-items:center}.handoff-config-row.selected{border-color:#a9dcb8;background:var(--green-50)}.handoff-config-row>button{border:0;background:transparent;color:#40534a;display:flex;align-items:center;gap:8px;text-align:left;font-weight:800;padding:0}.handoff-config-row.selected>button{color:var(--green-800)}.handoff-config-row>button svg{flex:0 0 auto}.handoff-config-row select{height:38px;border:1px solid #d8e2dc;border-radius:8px;background:#fff;padding:0 10px;color:var(--text);font-weight:700}.handoff-config-row select:disabled{color:#8b9690;background:#f4f6f5;cursor:not-allowed}.handoff-target-note{min-height:42px;border:1px solid #dfe8e2;border-radius:8px;padding:10px 12px;display:flex;align-items:center;gap:8px;color:var(--muted);background:#fbfdfc;line-height:1.4;font-weight:650}.handoff-target-note svg{color:var(--green-700);flex:0 0 auto}.flow-builder{display:grid;grid-template-columns:minmax(220px,.75fr) minmax(0,1.4fr);gap:14px;align-items:start}.flow-condition-palette{border:1px solid #dfe8e2;border-radius:10px;background:#fbfdfc;padding:12px;display:grid;gap:8px}.flow-condition-palette>strong{color:var(--green-900);font-size:14px}.flow-condition-palette>button{border:1px solid #dfe8e2;border-radius:8px;background:#fff;color:#40534a;padding:9px 10px;display:grid;grid-template-columns:16px 1fr;gap:8px;align-items:center;text-align:left;font-weight:750}.flow-condition-palette>button.selected{border-color:#a9dcb8;background:var(--green-50);color:var(--green-800)}.flow-condition-palette>button svg{color:var(--green-700)}.flow-canvas{border:1px dashed #b8d7c4;border-radius:12px;background:linear-gradient(180deg,#fbfdfc,#f5faf7);padding:12px;display:grid;gap:10px}.flow-start-node{border:1px solid #bfe7ca;border-radius:10px;background:#fff;padding:12px;display:grid;grid-template-columns:24px 1fr;gap:3px 9px;align-items:center}.flow-start-node svg{color:var(--green-700)}.flow-start-node strong{color:var(--green-900)}.flow-start-node span{grid-column:2;color:var(--muted);font-size:12px;line-height:1.35;font-weight:700}.flow-rule-node{position:relative;border:1px solid #dfe8e2;border-radius:12px;background:#fff;padding:12px;display:grid;grid-template-columns:30px minmax(0,1fr) 18px minmax(170px,.8fr) 34px;gap:10px;align-items:center;box-shadow:0 8px 20px #0550270d}.flow-rule-index{width:28px;height:28px;border-radius:999px;background:var(--green-100);color:var(--green-900);display:grid;place-items:center;font-weight:900}.flow-rule-condition{min-width:0;display:grid;gap:3px}.flow-rule-condition span,.flow-rule-node label{color:var(--muted);font-size:12px;font-weight:800}.flow-rule-condition strong{color:var(--text);line-height:1.35}.flow-rule-node>svg{color:var(--green-700)}.flow-rule-node label{display:grid;gap:5px}.flow-rule-node select{width:100%;height:38px;border:1px solid #d8e2dc;border-radius:8px;background:#fbfdfc;color:var(--text);padding:0 10px;font-weight:750}.flow-empty-node{border:1px dashed #cddbd2;border-radius:10px;background:#fff;color:var(--muted);padding:18px;text-align:center;font-weight:750}.agent-action-row{display:flex;justify-content:flex-end}.section-heading{display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:13px;font-weight:650}.section-heading strong{color:var(--text);font-size:20px}.template-pill{border:1px solid var(--line);background:#fafcfb;color:var(--text);border-radius:999px;min-height:34px;padding:0 11px;display:inline-flex;align-items:center;gap:7px;font-weight:600}.template-pill svg{color:var(--green-700)}.agent-profile-card{display:grid;gap:18px}.agent-profile-top{display:grid;grid-template-columns:54px 1fr auto;gap:14px;align-items:start}.agent-avatar{width:54px;height:54px;border-radius:14px;color:var(--green-700);background:var(--green-50);display:grid;place-items:center}.eyebrow{color:var(--green-700);font-size:12px;font-weight:750;text-transform:uppercase;letter-spacing:.08em}.agent-profile-top h2{margin:4px 0 6px;font-size:24px;line-height:1.2;font-weight:600;letter-spacing:0}.agent-profile-top p{margin:0;max-width:720px;color:var(--muted);line-height:1.55}.agent-detail-flow{border:1px solid #dfe8e2;border-radius:10px;background:#fbfdfc;padding:12px;display:grid;grid-template-columns:1fr 20px 1fr 20px 1fr;gap:8px;align-items:center}.agent-detail-flow>div{min-height:96px;border:1px solid #e5eee8;border-radius:8px;background:#fff;padding:12px;display:grid;align-content:start;gap:6px}.agent-detail-flow svg{color:var(--green-700)}.agent-detail-flow>svg{color:var(--muted)}.agent-detail-flow strong{color:var(--green-900)}.agent-detail-flow span{color:var(--muted);font-size:12px;font-weight:700;line-height:1.35}.agent-instruction-box{border:1px solid #dfe8e2;border-radius:8px;padding:12px;background:#fff;display:grid;gap:6px}.agent-instruction-box span{color:var(--muted);font-size:12px;font-weight:800}.agent-instruction-box p{margin:0;color:var(--text);line-height:1.5;white-space:pre-wrap}.agent-context-grid{display:grid;grid-template-columns:1.7fr repeat(2,.65fr);gap:12px}.agent-context-grid.compact{grid-template-columns:1fr;gap:10px}.agent-context-grid div{border:1px solid var(--line);border-radius:8px;padding:14px;display:grid;gap:6px;background:#fbfdfc}.agent-context-grid span{color:var(--muted);font-size:13px}.agent-context-grid strong{font-size:16px;line-height:1.45}.chip-list{display:flex;flex-wrap:wrap;gap:8px}.chip-list span{border:1px solid #bfe7ca;background:var(--green-50);color:var(--green-900);border-radius:999px;padding:7px 10px;font-weight:650;font-size:13px}.check-list,.knowledge-list{display:grid;gap:10px}.check-list span{position:relative;padding:11px 12px 11px 34px;border-radius:8px;background:#f7faf8;color:#2f4438;line-height:1.45}.check-list span:before{content:"";position:absolute;left:13px;top:16px;width:8px;height:8px;border-radius:999px;background:var(--green-700)}.knowledge-list div{border:1px solid var(--line);border-radius:8px;padding:12px;display:grid;gap:5px}.knowledge-list span{color:var(--muted);margin:0}.bubble{max-width:74%;border-radius:8px;padding:10px 12px;line-height:1.45;box-shadow:0 1px 1px #0000000a}.bubble.incoming{justify-self:start;background:#fff}.bubble.outgoing{justify-self:end;background:#d9fdd3}.template-list{display:grid;gap:10px}.template-card{border:1px solid var(--line);border-radius:8px;padding:14px;display:flex;align-items:center;gap:12px}.template-card svg{color:var(--green-700)}.template-card div{display:grid;gap:4px;flex:1}.template-card span{color:var(--muted)}.flow-card{padding:0;overflow:hidden}.flow-settings-card{padding:12px}.flow-status{color:var(--muted);font-weight:700;white-space:nowrap}.flow-canvas{height:620px;position:relative;background:radial-gradient(#dce6df 1px,transparent 1px);background-size:18px 18px}.flow-node{position:absolute;z-index:1;width:190px;min-height:64px;transform:translate(-50%);border:1px solid #82c89a;border-radius:8px;background:#fff;display:grid;grid-template-columns:24px 1fr;align-items:center;gap:4px 10px;padding:10px 14px;box-shadow:0 10px 28px #05502717}.flow-node span{grid-column:2;color:var(--muted);font-size:12px}.flow-node.question{border-color:#f4bd4c;background:#fff9eb}.flow-node.condition{border-color:#b8a2ed;background:#faf7ff}.flow-node.queue:last-of-type{border-color:#6fabec;background:#f4f9ff}.flow-lines{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%}.flow-lines path{fill:none;stroke:#0a7a3b;stroke-width:2}.kanban-layout{display:grid;grid-template-columns:1fr 250px;gap:14px}.pipeline-create-card{padding:12px}.pipeline-tag-create{display:grid;grid-template-columns:20px minmax(0,1fr) auto;align-items:center;gap:8px}.pipeline-tag-create svg{color:var(--green-700)}.pipeline-tag-create input{min-width:0;height:38px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--text);padding:0 10px;outline:0}.kanban-board{display:grid;grid-template-columns:repeat(5,minmax(180px,1fr));gap:12px;overflow:auto}.kanban-column{min-height:520px;background:#f9fbfa;border:1px solid var(--line);border-radius:8px;padding:10px;display:flex;flex-direction:column;gap:10px}.kanban-column header{display:flex;justify-content:space-between;align-items:center;padding:10px 6px 8px;border-top:4px solid var(--green-600)}.kanban-column header div{min-width:0;display:grid;gap:3px}.kanban-column header strong{display:inline-flex;align-items:center;gap:7px}.kanban-column header small{color:var(--muted);font-weight:800}.kanban-column header strong span{width:10px;height:10px;border-radius:999px;box-shadow:inset 0 0 0 1px #0000001f}.kanban-column header em{background:var(--green-50);color:var(--green-800);border-radius:999px;padding:3px 8px;font-style:normal;font-weight:800}.opportunity-card{border:1px solid var(--line);border-radius:8px;background:#fff;text-align:left;padding:12px;display:grid;gap:8px;color:var(--text);cursor:grab}.opportunity-card:hover{border-color:#b8d7c4;box-shadow:0 8px 18px #07461e14}.opportunity-card:active{cursor:grabbing}.opportunity-card>strong{font-size:15px;line-height:1.25}.opportunity-card span{color:var(--green-700);font-weight:800}.opportunity-card small{color:var(--muted)}.opportunity-card input,.opportunity-card select{min-width:0;height:34px;border:1px solid var(--line);border-radius:8px;background:#fbfdfc;color:var(--text);padding:0 9px;outline:0;font-weight:600}.opportunity-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.opportunity-actions .ghost-button{height:34px;padding:0 9px;justify-content:center}.add-card{margin-top:auto;border:0;background:transparent;color:var(--muted);padding:12px}.pipeline-stage-modal{width:min(460px,100%)}.pipeline-stage-form{padding:18px 22px 22px}.opportunity-detail-modal{width:min(560px,100%)}.opportunity-detail-form{padding:18px 22px 22px}.opportunity-detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.opportunity-detail-grid div{border:1px solid var(--line);border-radius:8px;background:#fbfdfc;padding:12px;display:grid;gap:4px}.opportunity-detail-grid span{color:var(--muted);font-size:12px;font-weight:800}.opportunity-detail-grid strong{color:var(--text)}.stage-color-grid{display:grid;grid-template-columns:repeat(8,32px);gap:8px}.stage-color-grid button{width:32px;height:32px;border:2px solid transparent;border-radius:999px;box-shadow:inset 0 0 0 1px #0000001f}.stage-color-grid button.selected{border-color:#1f3328}.funnel-summary{display:grid;align-content:start;gap:8px}.funnel-summary svg{color:var(--green-700)}.funnel-summary strong{font-size:24px}.funnel-summary span{color:var(--muted);border-bottom:1px solid var(--line);padding-bottom:12px}.module-toolbar{height:44px;border:1px solid var(--line);border-radius:8px;display:flex;align-items:center;gap:10px;padding:0 12px;margin-bottom:14px;max-width:420px}.contacts-toolbar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px;align-items:center}.contacts-toolbar .module-toolbar{margin-bottom:0;max-width:none}.contacts-summary{display:flex;flex-wrap:wrap;gap:8px}.contacts-summary span{min-height:38px;border:1px solid var(--line);border-radius:999px;background:#fff;padding:0 13px;display:inline-flex;align-items:center;gap:5px;color:var(--muted);font-weight:700}.contacts-summary strong{color:var(--text)}.contacts-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.contact-item{min-width:0;display:grid;grid-template-columns:46px minmax(0,1fr) minmax(160px,.7fr) auto;gap:12px;align-items:center;padding:14px;border:1px solid var(--line);border-radius:8px;background:#fff}.contact-item div{min-width:0;display:grid;gap:5px}.contact-item span,.contact-item small{color:var(--muted)}.contact-main strong{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.contact-main>span,.contact-meta span{min-width:0;display:inline-flex;align-items:center;gap:6px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.contact-main svg,.contact-meta svg{flex:0 0 auto;color:var(--green-700)}.contact-meta{gap:7px!important}.tag-list{display:flex!important;flex-direction:row;flex-wrap:wrap;gap:5px}.contact-modal{width:min(680px,100%)}.contact-form{grid-template-columns:repeat(2,minmax(0,1fr))}.contact-form label{min-width:0}.contact-form .modal-actions{grid-column:1 / -1}.integration-state{min-height:210px;display:grid;place-items:center;text-align:center;gap:10px;color:var(--muted)}.integration-state svg{color:var(--green-700)}.integration-state strong{color:var(--text)}.permission-grid{display:flex;flex-wrap:wrap;gap:8px}.permission-grid span{background:#f2f5f3;border:1px solid var(--line);border-radius:999px;padding:8px 10px;color:#425148;font-weight:700;font-size:13px}.empty-state{border:1px dashed var(--line);border-radius:8px;padding:24px;display:grid;gap:6px;color:var(--muted)}.skeleton{display:block;position:relative;overflow:hidden;border-radius:8px;background:#e7ece9}.skeleton:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;transform:translate(-100%);background:linear-gradient(90deg,transparent,rgba(255,255,255,.72),transparent);animation:skeleton-shimmer 1.35s infinite}@keyframes skeleton-shimmer{to{transform:translate(100%)}}.skeleton-card{pointer-events:none}.skeleton-icon{width:42px;height:42px;border-radius:10px}.skeleton-title{width:min(180px,70%);height:22px;margin-bottom:8px}.skeleton-line{width:100%;height:13px}.skeleton-line.short{width:54%}.skeleton-pill{width:72px;height:24px;border-radius:999px}.skeleton-dot{width:12px;height:12px;border-radius:999px;margin-top:3px}.skeleton-avatar{width:44px;height:44px;border-radius:999px}.skeleton-panel{min-height:260px}.skeleton-panel-head{display:flex;justify-content:space-between;gap:16px;align-items:start;margin-bottom:18px}.skeleton-panel-head>div{min-width:0;flex:1}.skeleton-list{display:grid;gap:12px}.skeleton-list.standalone{padding:8px 0}.skeleton-list-row{display:grid;grid-template-columns:auto 1fr;gap:11px;align-items:start;border:1px solid #e5ebe7;border-radius:8px;background:#fbfdfc;padding:12px}.skeleton-list-row>div{min-width:0;display:grid;gap:8px}.connections-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.integration-note{border:1px solid #f3d58d;background:#fff8e8;color:#7a5709;border-radius:8px;padding:10px 12px;font-weight:650}.integration-note.success{border-color:#badfca;background:#effaf3;color:var(--green-800)}.runtime-card{display:grid;gap:6px}.runtime-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.runtime-grid span{min-width:0;border:1px solid var(--line);border-radius:8px;background:#fbfdfc;padding:10px 12px;color:var(--muted);overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.runtime-grid strong{display:block;margin-bottom:4px;color:var(--text)}.connection-card{display:grid;gap:18px}.connection-card header{display:flex;align-items:center;justify-content:space-between;gap:14px}.connection-title{display:flex;align-items:center;gap:12px}.connection-title h3{margin:0 0 3px;font-weight:600}.connection-title p{margin:0;color:var(--muted)}.connection-icon{width:44px;height:44px;border-radius:11px;display:grid;place-items:center;background:#fff3d4;color:#93620a}.connection-icon.connected{background:var(--green-50);color:var(--green-700)}.connection-body{display:grid;grid-template-columns:180px 1fr;gap:18px;align-items:stretch}.qr-panel{min-height:180px;border:1px solid #dfe7e2;border-radius:8px;background:linear-gradient(135deg,#fff,#f4faf6);display:grid;place-items:center;align-content:center;gap:10px;color:var(--green-800)}.qr-panel img{width:150px;height:150px;object-fit:contain;border-radius:8px;background:#fff}.qr-panel span{max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:12px}.connection-details{grid-template-columns:118px 1fr;align-content:center}.connection-actions{display:flex;flex-wrap:wrap;gap:10px}.connection-feedback{align-self:center;color:var(--green-dark);font-weight:700;font-size:12px}.provider-events-card{display:grid;gap:10px}.provider-events-list{display:grid;gap:8px}.provider-event-row{display:grid;grid-template-columns:minmax(160px,.8fr) minmax(120px,.7fr) minmax(220px,1fr);gap:10px;align-items:center;border:1px solid var(--line);border-radius:8px;padding:10px 12px;background:#fbfdfc}.provider-event-row strong{min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.provider-event-row span,.provider-event-row small{color:var(--muted);min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.empty-state.compact{padding:14px}.auth-loading{min-height:100vh;display:grid;place-items:center;background:var(--green-950);color:#fff;font-weight:800}.app-loading-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 50% 0,#113d25 0,var(--green-950) 42%,#06140d 100%);color:#fff}.app-loading-card{width:min(360px,100%);border:1px solid rgba(255,255,255,.12);border-radius:14px;background:#ffffff12;box-shadow:0 24px 80px #00000047;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:22px;display:grid;gap:16px}.app-loading-mark{width:52px;height:52px;border-radius:14px;background:#ffffff1a;display:grid;place-items:center;position:relative;overflow:hidden}.app-loading-mark span{width:24px;height:24px;border:3px solid rgba(255,255,255,.25);border-top-color:#7ee2a2;border-radius:999px;animation:loading-spin .85s linear infinite}.app-loading-mark i{position:absolute;inset:auto 10px 9px;height:3px;border-radius:999px;background:#7ee2a2;opacity:.78}.app-loading-copy{display:grid;gap:4px}.app-loading-copy strong{font-size:19px;letter-spacing:0}.app-loading-copy small{color:#ffffffad;font-weight:700}.app-loading-bars{display:grid;gap:9px}.app-loading-bars .skeleton{background:#ffffff24}.module-loading{min-height:calc(100vh - 32px);padding:20px;display:grid;align-items:start}.chat-skeleton{height:100%;min-height:520px;background:#eef5ef;display:grid;grid-template-rows:auto 1fr auto}.chat-skeleton-header{min-height:70px;border-bottom:1px solid #d8e0dc;background:#f7faf8;padding:12px 18px;display:grid;grid-template-columns:44px 1fr;gap:12px;align-items:center}.chat-skeleton-header>div{display:grid;gap:8px;min-width:0}.chat-skeleton-body{padding:22px;display:flex;flex-direction:column;gap:14px;overflow:hidden}.chat-skeleton-pill{align-self:center;width:76px;height:24px}.chat-skeleton-pill .skeleton{height:100%;border-radius:999px;background:#ffffffd1}.chat-skeleton-bubble{width:min(420px,78%);height:58px;border-radius:10px;padding:10px;background:#fff;box-shadow:0 1px #061c0e0f}.chat-skeleton-bubble .skeleton{width:100%;height:100%;background:#edf2ef}.chat-skeleton-bubble.outbound{align-self:flex-end;background:#dff7e8}.chat-skeleton-bubble.outbound .skeleton{background:#cbeed8}.chat-skeleton-bubble.short{width:min(280px,62%);height:44px}.chat-skeleton-composer{min-height:78px;border-top:1px solid #d8e0dc;background:#f6f8f7;padding:14px 18px;display:grid;grid-template-columns:1fr 44px;gap:12px;align-items:center}.chat-skeleton-composer .skeleton-line{height:44px;border-radius:999px;background:#fff}@keyframes loading-spin{to{transform:rotate(360deg)}}.login-page{min-height:100vh;padding:28px;display:grid;place-items:center;background:radial-gradient(circle at 50% 0,rgba(8,123,53,.18),transparent 34%),linear-gradient(180deg,#fbfdfc,#eef6f1)}.login-brand{justify-content:center;color:var(--green-950);font-size:18px}.login-brand .brand-mark{width:48px;height:48px;border-radius:14px;box-shadow:inset 0 1px #fff6,0 12px 26px #087b352e}.login-card{width:min(430px,100%);background:#ffffffdb;border:1px solid rgba(210,221,215,.78);border-radius:22px;padding:34px;box-shadow:0 28px 90px #12261b21,0 1px #ffffffd9 inset;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);display:grid;gap:26px}.login-card form{display:grid;gap:13px}.login-card label{display:grid;gap:7px;color:#33443b;font-size:13px;font-weight:750}.login-card input{width:100%;height:48px;border:1px solid #dfe7e2;border-radius:12px;padding:0 14px;outline:0;color:var(--text);background:#f7faf8eb;transition:border-color .15s ease,box-shadow .15s ease,background .15s ease}.login-card input:focus{border-color:#31ad62;background:#fff;box-shadow:0 0 0 4px #0a9f421a}.login-submit{justify-content:center;height:48px;margin-top:8px;border-radius:12px}.login-error{border:1px solid #f1b5b5;border-radius:8px;background:#fff1f1;color:#9a2727;padding:10px 12px;font-weight:700}.demo-credentials{border:1px dashed #b8d7c4;border-radius:8px;background:var(--green-50);padding:12px;display:grid;gap:3px}.demo-credentials span{color:var(--green-900)}.auth-switch{margin:0;color:var(--muted);text-align:center}.auth-switch a{color:var(--green-800);font-weight:800;text-decoration:none}.auth-switch a:hover{text-decoration:underline}@media(max-width:1180px){.sidebar{width:86px;padding:18px 14px}.workspace{margin-left:86px}.sidebar-top{justify-content:center;display:grid;gap:12px}.brand span:last-child,.nav-item span,.account-button span,.account-button svg{display:none}.brand{justify-content:center}.nav-item{justify-content:center;padding:8px}.conversation-layout,.conversation-layout.details-open{left:110px;grid-template-columns:300px minmax(360px,1fr)}.composer,.sidebar-collapsed .composer,.conversation-layout.details-open .composer{left:0;right:0}.contact-panel{display:none}.stats-grid,.three-grid,.dashboard-grid,.dashboard-grid.lower,.department-card-grid,.settings-overview-grid,.settings-grid,.ai-command-grid,.agent-card-grid,.agent-builder-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.agent-detail-layout{grid-template-columns:1fr}.agent-detail-side{position:static}.agent-detail-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.agent-context-grid{grid-template-columns:1fr}.agent-flow-preview{grid-template-columns:1fr 1fr}.handoff-create-row{grid-template-columns:1fr}}@media(max-width:1500px){.conversation-layout.details-open .transfer-button,.conversation-layout.details-open .takeover-button,.conversation-layout.details-open .close-conversation-button{width:38px;padding:0;justify-content:center;font-size:0;gap:0}.conversation-layout.details-open .transfer-button svg,.conversation-layout.details-open .takeover-button svg,.conversation-layout.details-open .close-conversation-button svg{flex:0 0 auto}}@media(min-width:1900px){main{padding-left:32px;padding-right:32px}.stats-grid{grid-template-columns:repeat(4,minmax(240px,1fr))}.dashboard-grid{grid-template-columns:minmax(0,1.35fr) minmax(360px,.8fr)}.conversation-layout{left:284px;right:32px}.sidebar-collapsed .conversation-layout{left:118px}.composer{left:0;right:0}.sidebar-collapsed .composer{left:0}.conversation-layout.details-open .composer{right:0}.conversation-layout.details-open{grid-template-columns:380px minmax(720px,1fr) 340px}.conversation-layout:not(.details-open){grid-template-columns:380px minmax(760px,1fr)}.conversation-list-panel{border-left:1px solid #d9dfdc}.chat-body{padding-left:min(12%,190px);padding-right:min(12%,190px)}.kanban-board{grid-template-columns:repeat(5,minmax(220px,1fr))}}@media(max-width:760px){.app-shell{grid-template-columns:1fr}.sidebar{display:none}.workspace{margin-left:0}main{padding:14px 10px 78px}.mobile-account{display:block;position:fixed;top:10px;right:10px;z-index:45}.mobile-account-button{width:44px;height:44px;border:1px solid var(--line);border-radius:999px;background:#fff;display:grid;place-items:center;box-shadow:0 10px 24px #062a191f;padding:2px}.mobile-account-menu{position:absolute;top:52px;right:0;bottom:auto;left:auto;width:220px}.mobile-account-menu>strong{padding:9px 10px 5px;color:var(--muted);font-size:12px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.mobile-nav{position:fixed;left:0;right:0;bottom:0;z-index:35;height:66px;padding:7px 8px calc(7px + env(safe-area-inset-bottom));display:flex;gap:6px;overflow-x:auto;background:#fffffff0;border-top:1px solid var(--line);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);scrollbar-width:none}.mobile-nav::-webkit-scrollbar{display:none}.mobile-nav-item{min-width:72px;height:48px;border-radius:10px;display:grid;place-items:center;align-content:center;gap:2px;color:#526158;text-decoration:none;font-size:11px;font-weight:700}.mobile-nav-item.active{color:var(--green-800);background:var(--green-50)}.page-stack{gap:12px}.page-header{align-items:flex-start;flex-direction:column;gap:10px}.page-header>div:first-child{padding-right:54px}.page-header-side{width:100%;margin-left:0;justify-content:space-between}.page-header h1{font-size:22px}.page-header p{line-height:1.45}.page-actions{width:100%;flex-wrap:wrap}.page-actions>*{flex:1;justify-content:center}.report-filter-bar{padding:10px;gap:8px}.report-filter-bar label{flex:1 1 150px}.report-filter-bar select{min-width:0;width:100%}.department-toolbar,.queue-admin-toolbar{align-items:stretch;flex-direction:column}.department-search{min-width:0}.department-summary-grid,.department-card-grid,.department-metrics,.department-edit-fields,.settings-overview-grid,.settings-grid,.queue-admin-grid,.queue-user-picker{grid-template-columns:1fr}.department-card header div,.department-card-footer{align-items:flex-start;flex-direction:column}.department-card-footer div{width:100%}.department-card-footer .ghost-button,.department-card-footer .primary-button{flex:1;justify-content:center}.settings-section-heading{align-items:flex-start;flex-direction:column}.settings-section-heading .primary-button{width:100%;justify-content:center}.admin-create-row,.admin-create-row.departments,.admin-create-row.users,.admin-create-row.contacts,.admin-create-row.opportunities,.admin-create-row.agents,.admin-create-row.flows,.contacts-toolbar,.contacts-grid,.contact-form{grid-template-columns:1fr}.contacts-summary{align-items:stretch}.contacts-summary span{flex:1;justify-content:center}.admin-list-row,.admin-list-row.user,.backoffice-client-row{grid-template-columns:1fr}.backoffice-client-row .ghost-button,.backoffice-client-row .danger-button{width:100%;justify-content:center}.admin-list-row img{display:none}.contact-item{grid-template-columns:1fr}.contact-item img{display:none}.provider-event-row{grid-template-columns:1fr;gap:4px}.conversation-layout,.conversation-layout.details-open{position:fixed;top:10px;right:10px;bottom:76px;left:10px;height:auto;min-height:0;max-height:none;grid-template-columns:1fr}.conversation-list-panel{display:none}.chat-panel{min-height:0}.chat-header{height:106px;min-height:106px;padding:8px 10px;gap:8px}.contact-heading{gap:9px}.contact-heading img,.contact-heading .contact-avatar-fallback{width:38px;height:38px}.contact-heading .badge,.contact-heading .service-chip{display:none!important}.chat-actions{margin-left:auto}.takeover-button,.close-conversation-button{width:38px;padding:0;justify-content:center}.takeover-button svg,.close-conversation-button svg{flex:0 0 auto}.takeover-button,.close-conversation-button{font-size:0;gap:0}.transfer-button{width:38px;padding:0;justify-content:center;font-size:0;gap:0}.transfer-menu{right:-46px;width:min(260px,calc(100vw - 32px))}.chat-actions .icon-button{display:none}.chat-body{top:106px;right:0;bottom:58px;left:0;padding:14px 10px}.message{max-width:84%}.composer,.sidebar-collapsed .composer,.conversation-layout.details-open .composer{left:0;right:0;bottom:0;min-height:58px;gap:6px;padding:8px;border-radius:0 0 8px 8px}.composer>.icon-button:first-child,.composer>.icon-button:last-child{display:none}.composer .icon-button{width:36px;height:36px}.message-compose-field{min-width:0;min-height:42px;max-height:104px;padding:10px 12px}.message-compose-field>span{display:none}.message-input{min-height:38px;max-height:82px;padding:0;font-size:14px;min-width:90px}.signature-toggle{width:40px;height:40px;justify-content:center;padding:0}.signature-toggle span{display:none}.send-button{width:40px;height:40px;flex:0 0 40px}.record-button{width:40px;min-width:40px;height:40px;padding:0;font-size:0;gap:0}.record-button svg{flex:0 0 auto}.tag-create-row,.stats-grid,.two-grid,.three-grid,.kanban-layout,.dashboard-grid,.dashboard-grid.lower,.agent-context-grid,.ai-command-grid,.agent-card-grid,.agent-builder-grid,.handoff-trigger-grid,.mode-choice-grid,.queue-choice-grid,.agent-visual-flow,.handoff-visual-board,.agent-detail-flow,.flow-builder,.flow-rule-node,.agent-detail-layout,.agent-detail-summary{grid-template-columns:1fr}.agent-visual-flow svg,.handoff-visual-board svg,.agent-detail-flow>svg{display:none}.flow-rule-node>svg{display:none}.handoff-config-row{grid-template-columns:1fr}.wizard-steps{grid-template-columns:1fr 1fr}.agent-flow-preview,.connections-grid,.connection-body,.runtime-grid{grid-template-columns:1fr}.stat-card{min-height:82px}.dashboard-main-chart,.dashboard-side-card{min-height:0}.css-bar-chart{height:220px;gap:12px;padding:18px 14px 0}.response-table div{grid-template-columns:1fr}.agent-profile-top{grid-template-columns:44px 1fr}.agent-profile-top .badge{grid-column:2}.agent-avatar{width:44px;height:44px;border-radius:12px}.bubble{max-width:88%}.kanban-board{grid-template-columns:repeat(5,220px)}.table-head,.table-row{grid-template-columns:1.5fr 1fr 1fr}.table-head span:nth-child(n+4),.table-row>*:nth-child(n+4){display:none}.login-page{padding:18px}.login-card{padding:26px}}