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#eef2ef;color:var(--muted)}.dashboard-metrics strong{color:var(--text)}.conversation-layout{position:fixed;top:0;right:0;bottom:0;left:236px;width:auto;height:auto;max-height:none;margin:0;display:grid;grid-template-columns:minmax(300px,352px) minmax(0,1fr);border:0;border-left:1px solid var(--line);border-radius:0;overflow:hidden;background:#fff;box-shadow:none}.sidebar-collapsed .conversation-layout{left:84px}.conversation-layout.details-open{grid-template-columns:minmax(280px,320px) minmax(0,1fr) minmax(280px,306px)}.conversation-list-panel,.contact-panel{background:#fff;border-right:1px solid var(--line);min-width:0;min-height:0;height:100%;max-height:100%;display:flex;flex-direction:column;overflow:hidden}.contact-panel{border-right:0;border-left:1px solid var(--line);padding:0;overflow:auto;background:#f8fafc}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:130;background:#0f172a3d;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.conversation-drawer-backdrop{top:0;right:0;bottom:0;left:0;border-radius:0;background:#0f172a57;-webkit-backdrop-filter:blur(12px) saturate(1.12);backdrop-filter:blur(12px) saturate(1.12)}.sidebar-collapsed .conversation-drawer-backdrop{left:0}.detail-drawer,.contact-drawer{position:fixed;z-index:140;top:20px;right:20px;bottom:20px;width:min(440px,calc(100vw - 40px));display:flex;flex-direction:column;border:1px solid var(--line);border-radius:14px;background:#f8fafc;box-shadow:0 24px 64px #00000038;overflow:hidden}.contact-drawer{width:min(520px,calc(100vw - 40px));overflow-y:auto;border-color:#ffffff94;background:#f8fafcdb;-webkit-backdrop-filter:blur(18px) saturate(1.1);backdrop-filter:blur(18px) saturate(1.1);box-shadow:0 30px 90px #0f172a52}.contact-drawer .drawer-header{position:sticky;top:0;z-index:2;background:#ffffffdb;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.drawer-header{flex:0 0 auto;display:flex;justify-content:space-between;gap:16px;padding:18px 20px;border-bottom:1px solid var(--line);background:#fff}.drawer-header.compact{padding:15px 16px}.drawer-header div{min-width:0;display:grid;gap:4px}.drawer-header h2{margin:0;color:var(--text);font-size:18px;line-height:1.25;font-weight:750;letter-spacing:0;overflow-wrap:anywhere}.drawer-header p{margin:0;color:var(--muted);font-size:13px;line-height:1.4}.drawer-body{flex:1;min-height:0;overflow:auto;padding:14px;display:grid;align-content:start;gap:12px}.drawer-section{display:grid;gap:12px;border:1px solid var(--line);border-radius:12px;background:#fff;padding:14px;box-shadow:var(--shadow-sm)}.drawer-section h3{margin:0;color:var(--text);font-size:13.5px;font-weight:750}.drawer-section textarea,.contact-detail-form textarea{width:100%;min-height:90px;resize:vertical;border:1.5px solid var(--line);border-radius:8px;padding:10px;background:#fff;color:var(--text);font:inherit;outline:0}.drawer-section input,.drawer-section select{width:100%;min-width:0;height:38px;border:1.5px solid var(--line);border-radius:8px;padding:0 10px;background:#fff;color:var(--text);font:inherit;outline:0}.drawer-section textarea:focus,.drawer-section input:focus,.drawer-section select:focus,.contact-detail-form textarea:focus{border-color:var(--green-600);box-shadow:0 0 0 3px rgb(var(--green-rgb) / .1)}.drawer-footer{flex:0 0 auto;display:flex;justify-content:flex-end;gap:8px;padding:12px 14px;border-top:1px solid var(--line);background:#fff}.pl-loss-note{display:grid;gap:4px;border:1px solid #fecaca;border-radius:10px;background:#fff7f7;padding:10px 12px}.pl-loss-note strong{color:#991b1b;font-size:12px}.pl-loss-note span{color:#7f1d1d;font-size:12.5px;line-height:1.45}.lead-data-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.lead-custom-fields{display:grid;gap:8px}.lead-custom-fields>strong{color:var(--text);font-size:12.5px}.lead-custom-field-row{display:grid;grid-template-columns:minmax(0,.85fr) minmax(0,1fr) 34px;gap:8px;align-items:center}.lead-custom-field-row .icon-button{width:34px;height:34px}.list-title{padding:14px 16px 10px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);background:#fff;flex:0 0 auto}.list-title div{display:grid;gap:2px}.list-title strong{font-size:14px;font-weight:700;color:var(--text)}.list-title span,.conversation-row span,.conversation-row small{color:var(--muted);font-size:12px}.list-title-actions{display:flex!important;align-items:center;gap:4px}.conversation-help{right:-42px}.list-search{margin:8px 12px 0;border:1px solid var(--line);border-radius:8px;padding:0 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b{min-width:20px;height:18px;border-radius:999px;background:#f1f5f9;color:var(--muted);display:inline-flex;align-items:center;justify-content:center;font-size:11px;padding:0 5px}.conversation-status-tabs button.selected b{background:var(--green-50);color:var(--green-700);border:1px solid var(--green-100)}.segmented{display:flex;gap:4px;padding:8px 12px;overflow-x:auto;scrollbar-width:none;flex:0 0 auto}.segmented::-webkit-scrollbar{display:none}.segmented button{border:1px solid var(--line);background:#fff;color:var(--muted);border-radius:999px;padding:5px 12px;font-size:12px;font-weight:600;white-space:nowrap;transition:background .12s,border-color .12s,color .12s}.segmented button:hover{background:#f8fafc;color:var(--text)}.segmented .selected{color:var(--green-700);background:var(--green-50);border-color:var(--green-400)}.queue-filter-bar{display:flex;gap:6px;margin-top:8px;padding:0 12px 8px;overflow-x:auto;scrollbar-width:none;flex:0 0 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label{min-width:0;display:grid;gap:4px;color:var(--muted);font-size:11px;font-weight:700;letter-spacing:.02em;text-transform:uppercase}.conversation-filter-row select{width:100%;min-width:0;height:32px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--text);padding:0 9px;font-size:12.5px;font-weight:600;outline:0;transition:border-color .15s}.conversation-filter-row select:focus{border-color:var(--green-600)}.conversation-list{flex:1 1 auto;min-height:0;height:0;overflow-y:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.conversation-empty-list{margin:16px 12px;min-height:100px;border:1px dashed #e2e8f0;border-radius:10px;display:grid;place-items:center;color:var(--muted);background:#f8fafc;font-weight:500;font-size:13px;text-align:center;padding:20px}.conversation-row{width:100%;position:relative;border:0;border-bottom:1px solid #f1f5f9;background:#fff;padding:9px 48px 9px 12px;display:grid;grid-template-columns:36px 1fr;gap:9px;text-align:left;transition:background .1s}.conversation-row.active{background:var(--green-50);border-left:3px solid var(--green-600);padding-left:9px}.conversation-row:hover:not(.active){background:#fafafa}.conversation-row div{min-width:0;display:grid;gap:3px}.conversation-row strong{font-size:13.5px;font-weight:600;color:var(--text);overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-row span{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-row .queue-badge{flex:0 1 auto;width:auto;max-width:104px;min-height:18px;border:1px solid color-mix(in srgb,var(--queue-color, var(--green-600)) 30%,#e2e8f0);border-radius:5px;background:color-mix(in srgb,var(--queue-color, var(--green-600)) 10%,#fff);color:var(--text);padding:0 6px 0 5px;display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:750;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-row .queue-badge i{width:6px;height:6px;border-radius:2px;background:var(--queue-color, var(--green-600));flex:0 0 auto}.conversation-row time{position:absolute;top:10px;right:10px;font-size:11px;color:var(--muted);font-weight:500}.conversation-row em{position:absolute;right:10px;bottom:10px;min-width:18px;height:18px;padding:0 5px;display:grid;place-items:center;background:#ef4444;color:#fff;border-radius:6px;font-size:10px;font-style:normal;font-weight:800}.conversation-meta-row{display:flex!important;align-items:center;gap:4px;flex-wrap:wrap;white-space:normal!important;overflow:hidden!important;min-width:0;max-height:38px}.conversation-meta-row>i{flex:0 1 auto;width:auto;max-width:82px;font-style:normal;font-size:10px;line-height:16px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.tag-label{border:1px solid transparent;border-radius:4px;padding:0 5px;font-weight:800}.tag-label.green{background:#dff8e7;border-color:#b8e7c6;color:#0b6b32}.tag-label.blue{background:#e1f0ff;border-color:#b9dafc;color:#1d5f9f}.tag-label.yellow{background:#fff4cf;border-color:#f2d786;color:#80610a}.tag-label.red{background:#ffe3e0;border-color:#f4bbb5;color:#9a2727}.tag-label.purple{background:#efe7ff;border-color:#d7c2ff;color:#6542a3}.tag-label.teal{background:#dff7f2;border-color:#b7e7dc;color:#087264}.service-chip{width:fit-content;max-width:100%;min-height:24px;display:inline-flex!important;align-items:center;gap:5px;border-radius:999px;padding:4px 8px;font-size:12px!important;font-weight:700;line-height:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-meta-row .service-chip{flex:0 1 auto;max-width:92px;min-height:16px;border-radius:4px;padding:0 5px;font-size:9.5px!important;gap:2px}.conversation-meta-row .service-chip svg{width:9px;height:9px;flex:0 0 auto}.source-chip{width:fit-content;max-width:160px;min-height:24px;border:1px solid #c7d2fe;border-radius:999px;background:#eef2ff;color:#3730a3!important;padding:4px 8px;display:inline-flex!important;align-items:center;gap:5px;font-size:12px!important;font-weight:800;line-height:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.source-chip svg{flex:0 0 auto}.conversation-meta-row .source-chip{flex:0 1 auto;max-width:112px;min-height:16px;border-radius:4px;padding:0 5px;font-size:9.5px!important;gap:2px}.conversation-meta-row .source-chip svg{width:9px;height:9px}.task-link-chip{flex:0 1 auto;max-width:94px;min-height:16px;border:1px solid #bfdbfe;border-radius:4px;background:#eff6ff;color:#1d4ed8!important;padding:0 5px;display:inline-flex!important;align-items:center;gap:3px;font-size:9.5px!important;font-weight:800;line-height:16px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.task-link-chip svg{flex:0 0 auto}.task-link-chip.done{border-color:#d1d5db;background:#f8fafc;color:#64748b!important}.task-link-chip.header-chip{max-width:none;min-height:24px;border-radius:999px;padding:0 9px;font-size:12px!important;line-height:22px}.conversation-task-modal{width:min(460px,100%);border-radius:14px;background:#fff;box-shadow:0 24px 80px #0f172a3d;padding:16px;display:grid;gap:14px}.conversation-task-modal header,.conversation-task-modal footer{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.conversation-task-modal header div{display:grid;gap:4px;min-width:0}.conversation-task-modal h2{margin:0;color:var(--text);font-size:19px}.conversation-task-modal p{margin:0;color:var(--muted);font-size:13px}.conversation-task-modal label{display:grid;gap:6px;color:var(--muted);font-size:12px;font-weight:700}.conversation-task-modal input,.conversation-task-modal select,.conversation-task-modal textarea{width:100%;min-width:0;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--text);min-height:38px;padding:0 10px;font:inherit}.conversation-task-modal textarea{padding:10px;resize:vertical;line-height:1.45}.conversation-task-modal input:focus,.conversation-task-modal select:focus,.conversation-task-modal textarea:focus{outline:0;border-color:var(--green-600);box-shadow:0 0 0 3px rgb(var(--green-rgb) / .1)}.conversation-task-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.service-chip.ai{color:var(--green-800);background:#dff8e7;border:1px solid #b8e7c6}.service-chip.human{color:#435047;background:#eef2ef;border:1px solid #dde5e0}.service-chip svg{flex:0 0 auto}.chat-panel{position:relative;min-width:0;min-height:0;height:100%;overflow:hidden;background:#f0ece4}.empty-chat-panel{display:grid;place-items:center}.empty-chat-state{max-width:360px;display:grid;justify-items:center;gap:12px;color:var(--muted);text-align:center;padding:32px 24px}.empty-chat-state svg{color:var(--green-600);opacity:.7}.empty-chat-state strong{color:var(--text);font-size:17px;font-weight:600}.chat-header{position:absolute;z-index:3;inset:0 0 auto 0;height:68px;background:#fff;border-bottom:1px solid var(--line);padding:0 16px;display:flex;flex-direction:row;justify-content:space-between;align-items:center;gap:12px;min-width:0;box-shadow:0 1px 4px #0000000f}.contact-heading{border:0;background:transparent;padding:6px 8px 6px 4px;min-width:0;flex:1 1 0;display:flex;align-items:center;gap:12px;text-align:left;color:var(--text);cursor:pointer;border-radius:10px;overflow:hidden;transition:background .14s}.contact-heading:hover{background:var(--green-50)}.contact-heading div{min-width:0;display:grid;gap:2px}.contact-heading span{color:var(--muted);font-size:12.5px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.contact-heading strong{font-size:14.5px;font-weight:600;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.contact-heading .service-chip.ai{color:var(--green-800)}.contact-heading .service-chip.human{color:#435047}.chat-actions{flex:0 0 auto;display:flex;justify-content:flex-end;align-items:center;gap:7px;min-width:0}.takeover-button{height:36px;border:1.5px solid var(--green-600);border-radius:8px;background:var(--green-600);color:#fff;display:inline-flex;align-items:center;gap:6px;padding:0 14px;font-size:13px;font-weight:700;white-space:nowrap;transition:background .14s,border-color .14s}.takeover-button:hover:not(:disabled){background:var(--green-700);border-color:var(--green-700)}.takeover-button.active{border-color:var(--line);background:#fff;color:var(--green-800)}.takeover-button.active:hover{background:var(--green-50)}.takeover-button:disabled{cursor:default;opacity:.8}.transfer-button{height:36px;border:1.5px solid #b8e7c6;border-radius:8px;background:#f0fbf4;color:var(--green-800);display:inline-flex;align-items:center;gap:6px;padding:0 12px;font-size:13px;font-weight:750;white-space:nowrap;transition:background .14s,border-color .14s}.transfer-button:hover:not(:disabled){background:#dff8e7;border-color:#8dd7a5}.transfer-button:disabled{cursor:default;opacity:.55}.transfer-button svg{flex:0 0 auto}.conversation-action-menu-wrap{position:relative}.conversation-action-menu-button{width:36px;height:36px;border:1.5px solid var(--line);border-radius:8px;background:#fff;color:var(--text);display:grid;place-items:center;transition:background .14s,border-color .14s,color .14s}.conversation-action-menu-button:hover{background:var(--green-50);border-color:#91d9a8;color:var(--green-800)}.conversation-action-menu{position:absolute;top:calc(100% + 8px);right:0;width:288px;z-index:30;border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 12px 32px #071f1221;padding:6px;display:grid;gap:3px}.conversation-action-menu button{width:100%;border:0;border-radius:8px;background:transparent;color:var(--text);padding:10px 12px;display:grid;grid-template-columns:18px minmax(0,1fr) auto;align-items:center;gap:8px;text-align:left;font-weight:650;font-size:13.5px;transition:background .12s,color .12s}.conversation-action-menu button:hover:not(:disabled){background:var(--green-50);color:var(--green-800)}.conversation-action-menu button:disabled{cursor:not-allowed;opacity:.48}.conversation-action-menu button span{min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-action-menu button small{color:var(--muted);font-weight:600;font-size:11.5px;white-space:nowrap}.conversation-action-menu button>svg{color:currentColor}.conversation-action-section{border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:3px 0;padding:5px 0;display:grid;gap:2px}.conversation-action-section.flat{border:0;margin:0;padding:0}.conversation-action-section>strong{padding:5px 10px 4px;color:var(--muted);font-size:10.5px;font-weight:800;text-transform:uppercase;letter-spacing:.06em}.transfer-menu{width:340px;max-height:min(520px,calc(100vh - 140px));overflow:auto}.transfer-department-group{display:grid;gap:2px;padding:3px 0;border-bottom:1px solid #eef2ef}.transfer-department-group:last-child{border-bottom:0}.transfer-user-list{display:grid;gap:1px;padding:0 0 4px 24px}.transfer-user-list button{padding-top:8px;padding-bottom:8px;grid-template-columns:17px minmax(0,1fr) auto;font-size:12.5px}.conversation-action-empty{padding:10px 12px 12px;color:var(--muted);font-size:13px;text-align:center}.conversation-action-menu .conversation-action-close{color:#b42318}.conversation-action-menu .conversation-action-close:hover:not(:disabled){background:#fff1f2;color:#991b1b}.conversation-action-menu .conversation-action-reopen{color:var(--green-800)}.chat-body{position:absolute;top:68px;right:0;bottom:74px;left:0;min-height:0;padding:20px 7.4%;overflow:auto;overscroll-behavior:contain;touch-action:pan-y;-webkit-overflow-scrolling:touch;background-color:#f0ece4;background-image:url("data:image/svg+xml,%3Csvg width='40' height='40' viewBox='0 0 40 40' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='%23c8b99a' fill-opacity='0.12'%3E%3Cpath d='M0 0h40v40H0z'/%3E%3C/g%3E%3C/svg%3E")}.chat-scroll-anchor{width:100%;height:1px}.day-pill,.encryption-note{width:fit-content;margin:0 auto 14px;border-radius:999px;background:#ffffffd1;color:#6b7280;padding:4px 14px;font-size:12px;font-weight:600;box-shadow:0 1px 2px #00000012;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.encryption-note{background:#fff3c5eb;color:#92400e;border-radius:8px;max-width:520px;text-align:center;padding:8px 16px}.message{max-width:min(62%,620px);width:fit-content;margin:3px 0;padding:8px 10px 6px 11px;border-radius:10px 10px 10px 2px;background:#fff;box-shadow:0 1px 2px 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svg,.contact-meta svg{flex:0 0 auto;color:var(--green-700)}.contact-meta{gap:7px!important}.tag-list{display:flex!important;flex-direction:row;flex-wrap:wrap;gap:5px}.contact-modal{width:min(680px,100%)}.contact-form{grid-template-columns:repeat(2,minmax(0,1fr))}.contact-form label{min-width:0}.contact-form .modal-actions{grid-column:1 / -1}.integration-state{min-height:210px;display:grid;place-items:center;text-align:center;gap:10px;color:var(--muted)}.integration-state svg{color:var(--green-700)}.integration-state strong{color:var(--text)}.module-error-state{min-height:360px;display:grid;place-items:center;align-content:center;gap:12px;text-align:center;color:var(--muted);padding:28px}.module-error-state strong{color:var(--text);font-size:18px}.module-error-state span{max-width:420px;line-height:1.45}.permission-grid{display:flex;flex-wrap:wrap;gap:8px}.permission-grid span{background:#f2f5f3;border:1px solid var(--line);border-radius:999px;padding:8px 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.12)}.connection-card-phone{min-width:0;display:flex;align-items:center;gap:4px;color:var(--muted);font-size:12px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.connection-card-body{display:grid;grid-template-columns:minmax(0,1fr);gap:14px;align-items:start;min-width:0}.connection-connected-stack{display:grid;gap:10px;min-width:0}.connection-status-ok{min-width:0;display:flex;align-items:center;gap:12px;padding:14px 16px;border:1px solid var(--green-100);border-radius:10px;background:var(--green-50);color:var(--green-700)}.connection-status-ok div{display:grid;gap:2px}.connection-status-ok strong{font-size:13.5px;font-weight:600;color:var(--green-800)}.connection-status-ok span{min-width:0;font-size:12px;color:var(--green-700);overflow-wrap:anywhere}.connection-sync-line{min-width:0;display:flex;align-items:center;gap:7px;height:30px;padding:0 10px;border:1px solid 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.connection-details dt{white-space:nowrap}.connection-card-v2 .connection-details dd{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.connection-details select{width:100%;height:34px;border:1px solid var(--line);border-radius:7px;background:#fbfdfc;color:var(--text);padding:0 10px;outline:0;font-weight:600;font-size:13px;transition:border-color .14s}.connection-details select:focus{border-color:var(--green-600);box-shadow:0 0 0 3px rgb(var(--green-rgb) / .1)}.connection-instance-id{font-family:monospace;font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.connection-qr-controls{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:end;min-width:0}.connection-qr-controls .primary-button{justify-content:center}.connection-feedback-v2{grid-column:1 / 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.2)}}.app-loading-wordmark{font-size:28px;font-weight:700;letter-spacing:-.04em;color:#fff;margin-bottom:8px}.app-loading-label{font-size:14px;color:#ffffff80;font-weight:500;margin-bottom:28px;text-align:center}.app-loading-track{width:180px;height:3px;background:#ffffff1a;border-radius:999px;overflow:hidden;margin-bottom:24px}.app-loading-bar{height:100%;background:linear-gradient(90deg,var(--green-500),var(--green-400));border-radius:999px;animation:bar-progress 2s cubic-bezier(.4,0,.2,1) infinite;transform-origin:left}@keyframes bar-progress{0%{width:0%;margin-left:0%}50%{width:60%;margin-left:20%}to{width:0%;margin-left:100%}}.app-loading-dots{display:flex;gap:6px}.app-loading-dots span{width:5px;height:5px;border-radius:999px;background:#ffffff4d;animation:dot-pulse 1.4s ease-in-out infinite}.app-loading-dots span:nth-child(2){animation-delay:.16s}.app-loading-dots span:nth-child(3){animation-delay:.32s}@keyframes 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